Contacting Subscriber Services
Email: subscribers@hjnews.com
Phone: (435) 752-2128
Contacting other Herald Journal departments
Contact information for editorial, advertising and other departments can be found at The Herald Journal contact page.
Frequently Asked Questions
Subscriber Services
Why do I need to register my Subscriber Services account?
By registering, you can create your own unique password, which allows only you, access to your personal account information. Upon registration, an email will be sent to your email address with an account activation link. Registration is complete when you click on this link. You must have a subscription first before registering your account.
What if I forgot my password?
If you forget your password, please use the "Forgot Password?" link on the Login page. A new password will be sent to your email address. Once you log in with your new password, you can change your password using the "Contact & Login Info" option. Remember that passwords are case sensitive.
Who do I contact and what information do you need me to send if I discover a problem with the Subscriber Services online site?
If you experience a problem navigating our site, please email us at subscribers@hjnews.com. Describe in as much detail as possible, the steps you took leading up to the error, how often it occurs, and the exact text of any error message that you receive. The information you provide will help us to find a solution more quickly.
What subscriber options are available online?
- New Start Entry
- Vacation holds
- Provide Delivery Feedback
- Make a Payment (one-time or auto-pay options available)
- Tip or Donation
- Account adjustment
- Account history
- View renewals
How can I obtain copies of back issues?
Contact Customer Service at 435-752-2128 or visit our office at 75 W. 300 North in Logan, Utah. As a subscriber you also have access to our e-Edition archives which provides a replica version of many past papers.
How can I reach the Customer Service department?
You can call Customer Service at 435-752-2128 from 5am to 6pm Monday-Friday, 5am to noon Saturday, and 5am to 1pm Sunday. You can also email subscribers@hjnews.com. For billing inquiries, please contact Customer Service Monday through Friday between 8am and 6pm.
What happens when I stop my paper for vacation?
There are two options available when you stop your service for vacation: 1) You may donate the cost of your subscription for the period you will be away to the Newspaper in Education Vacation Donation Program — providing newspapers to area classrooms, or 2) you can extend your current subscription term to offset the time you were on vacation. Whichever you choose, make sure to call or process your vacation stop online by 2pm the day before leaving for vacation.
What should I do if the newspaper does not arrive or there are sections missing?
Call customer service at 435-752-2128. Redelivery is available in select areas until 10am Tuesday through Sunday, otherwise we can send your paper for next day delivery or credit your account.
Website Questions
What is a digital subscription; what will I get?
A digital subscription allows you unlimited access to all content on The Herald Journals website, news.hjnews.com, including local news and information and premium content developed just for the Web. This can be accessed via computer, tablet or mobile phone. It also includes access to the HJ's e-Edition, a page-flip online replica of The Herald Journal. Full digital access is free for all current print and e-Edition subscribers. Non-subscribers will be limited to 7 articles of metered content every 30 days.
What is metered content? How does it work?
Some content on the site is free without limit. Some content is metered or counted when you visit the Herald Journal website. You may view seven metered pages every 30 days for free. After seven pages, you will be asked to purchase a subscription.
What content is free and what is metered?
Our home page, breaking news, obituaries, Associated Press stories, opinion polls, the "Interact" feature, multimedia, and classified ads remain free and unmetered. Content that is metered includes local news, local feature stories, local sports, letters to the editor, columns and editorials.
Why do I get only seven pages free each month?
The Herald Journal, like many other news organizations, charges for digital access so we may continue to invest in the quality journalism you expect. Many readers may not even notice the limit, but if you’re a regular reader, we hope you will find the value in a subscription.
How do I keep track of how many pages I’ve read in a month?
As you read stories on news.hjnews.com, a counter atop each story will tell you how many free pages you have left for the month.
If I am already a print or e-Edition subscriber, do I have to pay more for unlimited online access?
No. All current subscribers should make sure we have the email you are using on file and then you simply need to register for an account on news.hjnews.com, to access unlimited online content. If you are a current subscriber who already has an account on The Herald Journal's website that you have used to post comments to stories, then all you’ll need to do is log in to access the unlimited website with the email you’ve provided for your subscription account. Previous e-Edition only subscribers will need to register a new username and password on news.hjnews.com.
Is the e-Edition different than The Herald Journal’s website?
Yes, the e-Edition is an online replica of the printed newspaper in PDF format. e-Edition software allows users to view the newspaper as it was presented in print, turn the page, zoom in on text, search for stories and back issues and a variety of other functions. e-Edition access is included with a print or digital subscription. To access the e-Edition you need to have an updated flash player installed on your device.
Can I access my digital subscription on more than one computer, smartphone or tablet?
Yes, you can use your username and password to access news.hjnews.com at your home, at work, on the go, wherever. You can access our site on any browser on most devices. However, Mozilla Firefox or Google Chrome browsers work best. If you are using Internet Explorer, please make sure you have the newest version to achieve optimal service. Please make sure you cookies are enabled and pop-up blockers are disabled. You can only be logged in to the site from one device at a time, logging into the site from another device will automatically log you out on the previous device.
How much does it cost for a digital-only subscription?
The discounted rate is $7.95 per month. Use the options above to check out our full menu of subscription options.
How are digital subscriptions billed?
We accept Visa, MasterCard, debit cards and bank drafts. Subscriptions are billed once per month. Your subscription will be renewed automatically, and you will be charged in advance of each billing cycle unless you cancel.
What is the cancellation and refund policy?
You may cancel your subscription at any time. When you cancel, we will stop your subscription upon expiration. Your account will not be charged the following billing cycle. Refunds will not be given for amounts under $10.00. After your cancellation, you will be able to view seven pages per month at no charge, like any other visitor.
Can I still comment on stories without buying a subscription?
Yes, but for local stories, you will be limited to seven pages per month without a subscription. The commenting area requires you to view the story first, which will count against your free page views each month.
I don’t want to pay for news online; it should be free. Why don’t I just go elsewhere?
There is no better source for in-depth, accurate and timely local news, information and analysis. Other local websites may provide limited news bits or narrowly focused information. The Herald Journal established itself more than 100 years ago to be the leading source of news and information for Cache Valley. Our media organization employs more professional journalists and news gatherers than any other in the valley. That has value.
I am an advertiser on The Herald Journal’s website. How will metered content affect my ads?
The number of views, commonly referred to as impressions, to your ad will not be reduced. When you purchase a certain number of impressions for your display ad, delivery of those impressions is guaranteed. Display advertising will still run on all pages throughout the site. So, this change to The Herald Journal’s website will not impact the effectiveness of your advertising. In fact, you may benefit by having a more engaged readership view your ads.
How will metered content affect my classified ad?
All classified ads will still have unlimited free access by visitors to our site. This change to The Herald Journal’s website will not impact the effectiveness of your ad.